COVID 19 Safety Plan

Maintaining Physical Distance

  • A distance of 6 feet will be maintained between staff members whenever possible. Workstations have been spaced out accordingly to promote this.
  • Staff to keep 6 feet apart in lunch room when on break. If that cannot be maintained, staff can use the board room or their personal vehicle. Lunch breaks will be staggered if necessary. Maximum seating capacity of 8 people in the lunchroom. Maximum seating capacity of 4 people in the boardroom.
  • Total number of customers in the facility should not exceed 50 at any one time
  • Vehicle technicians to wear gloves when working with tools or wash hands after using shared tools.
  • When dealing with customers, staff need to ensure 6 feet of physical distancing between them. Where physical distancing cannot be maintained, customers and staff should be separated with plexiglass barriers.
  • Tape markings have been placed on the ground in high traffic areas to promote 6 feet physical distancing measures.
  • A maximum of 1 customer party per shuttle van. Customers will be seated in the back row to maintain distance. 
  • Test drives are self-driven by customers only. Exceptions are select vehicles (Highlander, Sequoia, and Sienna) where 6-foot distancing between staff and customers can be maintained. Self test drives require proper ID and proof of insurance.
  • Visitors will be limited.

Cleaning and Hygiene

  • All staff to wash hands immediately upon arrival at work. 
  • Antimicrobial cleaning products are to be used for disinfecting.
  • Every door knob/handle in the building cleaned every hour.
  • Department areas (desks, surfaces, switches and touchpoints) and washrooms will be disinfected daily.
  • Hand sanitizers will be made available at service department counter and parts counter. Customers are encouraged to use hand sanitizer when they arrive.
  • Customer keys to be disinfected on arrival and again when being returned to customer.
  • New or disinfected pens will be used to sign paperwork.
  • Payment machines disinfected before and after use.
  • Customer Waiting Area – Disposable cups laid out separately, area disinfected hourly.
  • Vehicle Disinfecting – Customer vehicle touchpoints will be disinfected prior to technician entering the vehicle and disinfected after service is done before being returned to the customer. Test drive vehicles touchpoints to be disinfected after vehicle has been returned to the dealership. Shuttle vehicle touchpoints will be disinfected after every customer’s use.
  • Vehicles on the lot will remain locked unless being serviced, test driven or sold to customers.

Sickness and Travel

  • Any staff with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing, must self-isolate at home for a minimum of 10 days. They are to inform their manager immediately if they develop these symptoms on the job or at home.
  • International Travel - Any staff who has arrived from outside of Canada, or who is a contact of a confirmed COVID-19 case, must self-isolate for 14 days and monitor for symptoms.


  • Signs will be posted on main entrance doors prohibiting those who have Covid19 symptoms from entering the dealership.

Health and Safety Committee

  • Tasked with carrying out, training and ensuring that the Covid 19 Policies and Procedures listed are being implemented by staff.
  • Will meet once a month for meetings to review current policies and to implement/change policies if needed. They will relay information and training to staff on any additional measures or actions that need to be taken.